Skip to content
en
Log inGet feedback

Help

A question about your account, the app or your subscription? You will find answers to the most common questions below. Otherwise, email us and include the email address of your account.

TL;DR

  • One French Score account works in the app and on the website.
  • A subscription bought on the website is managed in My account; one bought in the app, with Apple or Google.
  • The scores shown are estimates for practice, not official results.
contact@frenchscore.com

Delete my account

Deletion is permanent. It erases your account, your synced progress (practice sets, mistake notebook, words, settings) and your corrections.

From the app

  • Open the « Compte » (Account) tab.
  • Tap « Supprimer mon compte » (Delete my account).
  • Confirm with « Supprimer » (Delete).

If the deletion cannot be done right away, the app prepares a request email for you to send us: we then delete your account and confirm it by email.

From the website, or without the app

Email us from your account's email address, with the subject « Suppression de mon compte French Score » (deletion of my French Score account). We delete your account and its data, then confirm it by email, within one month at most.

Good to know

  • Deleting your account does not cancel a subscription taken in the app: cancel it as well in your Apple or Google Play subscriptions (see above).
  • For a subscription taken on the website, cancel it from My account before asking for deletion.
  • Invoices are kept for 10 years, as French accounting law requires.
  • To learn more about your data, see our privacy policy.

Frequently asked questions

Is my account the same in the app and on the website?+
Yes. Log in to the app with the same email address as on frenchscore.com (link sent by email, Google or Apple): your practice sets, mistake notebook, words and settings are synced.
Why does the app ask for microphone access?+
Only for speaking exercises: the microphone turns on when you start a recording. The recording is transcribed and then not kept.
I can't hear the audio documents.+
Check that silent mode is off and the volume is up, then play the document again. Audio documents need an internet connection.
Are the scores shown official?+
No. The scores, CEFR levels and NCLC levels shown are estimates to help you practise. Only the organization that runs the exam issues an official result.
Can I subscribe in the app or on the website?+
Both. In the app, the subscription is sold and charged by Apple (App Store) or Google (Google Play). On the website, you pay by card. An active subscription unlocks the same account in the app and on the website: there is no need to subscribe twice.
How do I manage or cancel a subscription taken in the app?+
On iPhone: Settings, then your name, then Subscriptions. On Android: Google Play, then your profile, then Payments and subscriptions, then Subscriptions. Deleting the app does not cancel the subscription.
How do I manage or cancel a subscription taken on the website?+
Log in, open My account, then « Gérer mon abonnement » (manage my subscription): there you can change your card, find your invoices and cancel in one click.
I changed phones: how do I get my subscription back?+
Log in to your French Score account in the app, using the same Apple or Google account as when you bought it, then tap « Restaurer mes achats » (restore my purchases) on the subscription screen.
How do I ask for a refund?+
For a purchase made in the app, ask Apple or Google, who charged the payment. For a purchase made on the website, email us: the conditions are in our terms of sale.